End User Services
Desktop Support
Desktop Support recommends standards for your end user, and maintains desktop technology equipment including: desktop PC's, laptops, printers, scanners, mobile and other hand held computer devices. This service is offered to manufacturing, engineering or hospital employees and vendors.
- Sets standards for desktop technology equipment, peripherals, and mobile devices
- Sets standards for desktop computer software and related images
- Hardware and software assessment services (pre- OS upgrade)
- Provides equipment remediation services (pre- OS upgrade)
- Repairs equipment (break & fix), helping to reduce the cost of out-sourcing repairs
- Installs software and security to computer onsite locally
- Resolves application or hardware issues onsite locally
- Provides for short term end user training on specific software onsite, or remotely
Help Desk
Help Desk act's as a liaison between the end user, and the local IT support staff. This service is offered to manufacturing, engineering or hospital employees and vendors.
- Provides 2nd and 3rd level user support and customer service for:
- Supported applications and infrastructure.
- Tracking, follow up and management of the service requests.
- Remote problem resolution and communication to local IT staff
- User follow up