Activation Support

Preferred Solutions specializes in providing turnkey activation support services to hospitals and health systems implementing EHR systems and other important clinical and business systems. We support organizations across the United States, from large health systems to small community based hospitals, in implementing these systems in their in-patient operations. We provide clinically skilled software super-users that coach, mentor and support all of your clinical staff, including your physicians, during go-live to help you ease the transition in adoption of new systems. We use a proven, best-practices delivery model that has been refined over years of activation experience.

Activation Support Services

• 24 x 7 on-site support, including:
  • Dedicated floor/unit support teams and/or float teams during go-live
  • Level 1 Help Desk and/or Command Center support resources during go-live and/or post go-live

Best-Practice Delivery Model

• Activation planning support, including:
  • Budget planning/preparations
  • Recommendations on staff deployment strategies
  • Orientation planning for support resources
  • Travel and logistics planning and cost management strategies
• Full back-office support for the following:
  • Team building and credentialing
  • Team on-boarding, including

  Background checks, OIG checks, and drug screens

  Vaccinations

  Client-specific requirements for security, badging, and HR systems

  • Labor optimization
  • Fully managed consultant team travel and logistics
  • Time and expense management and audits

How We Are Different

• We bring clinically focused software super-users, including Nurses and Clinical Trainers, with proven talent supporting the specific application and module(s) you're implementing
• We have sole-source scalability for activations ranging in size from 5 to 150 consultants
• We focus on reducing your total go-live costs through:
  • Proven labor optimization strategies
  • Economies of scale across hotel, transportation, and other expense costs
• Our unique staffing model treats each activation as a dedicated project, and enables specific alignment of consultant skills (as opposed to retro-fitting whatever "bench" consultants might be available)