Training & Learning Solutions Practice

We understand people.  How they respond to the prospect of change.  How they absorb and process information.  How they learn and retain knowledge.  How they think and behave when they make a mistake, forget, or need help.  This is the core of our Training & Learning Solutions Practice. 

Preferred Solutions specializes in applying this field of expertise for large-scale business-process and IT change initiatives.  Our industry knowledge includes Healthcare, Retail, Finance & Insurance, and Automotive & Manufacturing.

We help organizations design, build, and deploy tools and information needed to drive successful business-process and IT change.  We minimize user resistance to change.   We speed the adoption of change.  We deliver the information that motivates, achieves, and sustains the desired performance.  We specialize in end-to-end project lifecycle support to end users:

• End-user change management solutions
• Training & learning solutions
• User performance maintenance & enhancement solutions

Our services span needs assessment, content design, content development and training.  Example deliverables include:

• Instructor-led hardware/software training
• Software support on client site
• E-learning and online help
• Quick-reference solutions
• User support websites

We understand the complex needs of corporate America:

• Change initiatives have a before, during, and after component.  Technologies and processes continue to evolve after their deployment.
• Organizations and people also continue to change over time through job changes, attrition and organizational downsizing, and hiring.
• Finances are always limited!  Deliverables must be able to address multiple needs, as well as to maximize results with minimal investment.

We are experts in knowing which type of media will be most effective to address each unique learning or change management need, as well as how and where to apply technology to minimize costs and maximize results.